SHIPPING POLICY

Last updated: 11 November 2026

Thank you for choosing Renvaa Herbs. Every product we make is handmade in small batches, and every order is packed by hand with care. This policy explains where we deliver, how long it takes, what it costs, and what to do if something goes wrong on the way to you.

1. Where we deliver

• We deliver to addresses across India.

• We do not ship outside India at present.

• If our courier partners cannot deliver to your pin code, we will let you know before dispatch and refund your payment in full.

2. Order processing time

• Ready-made products: we pack and dispatch your order as quickly as we can after your payment is confirmed, so that it reaches you within about 1 week of ordering.

• Padhabhyanga Foot Soak is made to order and ships within 5 days of your order. If your order also includes other products, we will contact you to discuss how and when your order will be shipped, and guide you on the next steps.

• During festivals, sales or unexpected events, processing may take a little longer. We will tell you if we expect a delay.

3. Delivery time

• Most orders reach customers anywhere in India within about 1 week of the order date. Made-to-order products can take longer (see section 2).

• Delivery dates are estimates given by our courier partners. Weather, strikes, festivals, courier network disruptions and remote locations can occasionally cause delays that are beyond our control. We will keep you informed and help you trace your parcel.

• If your order has not reached you within the expected time, please contact us. We will trace it with the courier and, if it is confirmed lost, send you a replacement or a full refund (see section 10).

4. Shipping charges

• ₹499 and above: Free

• Below ₹499: ₹99 air-shipping fee

• The ₹499 threshold is based on the total value of the products in your order before any discount. An order of exactly ₹499 ships free.

• The shipping charge is always shown at checkout before you pay.

5. Payment

• We accept prepaid orders only. Cash on delivery (COD) is not available.

• You can pay using any of the payment options shown at checkout.

• Your order is confirmed only after your payment succeeds. You will receive an order confirmation.

• If money has left your account but you did not receive an order confirmation, please contact us with your payment reference. We will check with our payment provider and either confirm your order or make sure the amount is returned to you.

6. Order tracking

• When your order is dispatched, we will send the courier name and tracking number.

• We ship through our courier partners.

• Please keep your phone reachable around the expected delivery date so the courier can contact you.

7. Your delivery address

• Please check your name, full address, landmark, pin code and an active phone number carefully at checkout. We ship to the address exactly as you entered it.

• You can change the delivery address only before dispatch, by contacting us with your order number. Once a parcel has been handed to the courier, we cannot redirect it.

• If a parcel cannot be delivered, or is delivered to the wrong person, because the address or phone number provided at checkout was incorrect or incomplete, Renvaa Herbs is not responsible for the loss or delay. If the parcel comes back to us, we can re-ship it once you pay a fresh shipping charge, which we will confirm before re-shipping. If the parcel does not come back to us, we are unable to offer a refund or replacement.

8. Refused, unclaimed or returned parcels

A parcel may come back to us if it is refused at the door, not collected, or returned after the courier could not reach the recipient across its delivery attempts. When this happens:

1. We will contact you once the parcel is back with us and we have checked its condition.

2. You can choose to have it re-shipped, on payment of a fresh shipping charge, which we will confirm before re-shipping, or to receive a refund of the product value, less the original shipping charge (if any) and the return-to-origin charges our courier partner bills us.

3. If we cannot reach you after several attempts, we will process the refund as described in point 2.

4. Because our products are cosmetics, any item that comes back opened, tampered with or damaged cannot be re-sold, and its value will not be refunded unless the damage was caused in transit.

Refusing a parcel is not a way to cancel an order after dispatch. Please see our Cancellation Policy.

9. Damaged, tampered, missing or wrong items

• When your parcel arrives, please check that the outer box is intact. If it is visibly crushed, wet, torn, re-taped or tampered with, you may refuse it, or take clear photos of it before accepting it.

• Please record a continuous, unedited unboxing video, from the sealed parcel with its shipping label visible through to showing every product inside. We need this video to process any claim for damaged, missing or wrong items.

• Please report the problem to us within 48 hours of delivery.

The full process and conditions are in our Returns, Refunds & Replacement Policy.

10. Parcels marked delivered but not received

• If tracking shows your parcel as delivered but you have not received it, please tell us within 48 hours of the "delivered" status.

• Please first check with family members, neighbours, your building security or reception.

• We will raise an investigation with the courier. We may ask you for a written statement that the parcel was not received, which we share with the courier.

• If the courier confirms the parcel was lost or delivered incorrectly through no fault of the address you provided, we will send a replacement or a full refund. If the courier provides proof of delivery to your address (for example a signature, OTP confirmation or photo), we will share it with you and may be unable to offer a replacement or refund.

• Courier investigations can take some time. We will keep you updated until the matter is resolved.

11. Contact us

We are always happy to help.

• Email: renvaaherbs@gmail.com

• Phone: +91 9740717488

Please include your order number in every message so we can help you quickly.